Holy crap. I now have my very own Telus horror story to tell my grandchildren. I spent 2 1/2 hours on the phone last night trying to set things right. And they're still not right! My email now works fine, but it looks like the belter (whose email account was deleted without our knowledge by some knob in customer service) is incommunicado for another "24 to 48 hours." Jeezus.
See, JR takes some time off work and the whole place goes to hell.